Help Desk Associate
Valparaiso, IN Valparaiso, IN Part-time Full-time Part-time Full-time Estimated:
$28.
8K - $36.
5K a year Estimated:
$28.
8K - $36.
5K a year 3 days ago 3 days ago 3 days ago Company Foundations:
Building relationships across all departments Culture-focused Internal growth opportunities Teamwork oriented Dedicated to the well-being of employees and communities Emphasis on risk management and safety Department:
IT Reports to:
Help Desk Supervisor Position
Summary:
The Help Desk Associate is the first level of response and support for our stores and end-users.
The position is responsible for answering, collaborating commenting, troubleshooting, and providing resolution to first level information technology, facilities inquiries, and support tickets.
General Purpose:
To provide our customers with total satisfaction.
To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company.
To be an ambassador of our Living Brand by building relationships with our customers.
Role
Qualifications:
Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education.
Must have dependable transportation.
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Position
Responsibilities:
Prompt response to requests for support and assistance Diagnose and resolve information technology hardware and software issues Diagnose and resolve facilities' assets and equipment issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Able to identify and organize tickets according to priority Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates Builds Relationships Promotes Living Brand Serves as Product Brand Advocate Adheres to company approved accounting procedures Promotes and is an advocate for Safety Promotes Company mission statement Fosters Company Culture Seeks, promotes, and implements Best Practices Essential Skills and
Experience:
Strong conviction to assist others Customer service oriented Strong stress tolerance Situational awareness Strong analytical and reasoning skills Ability to work independently Ability to ensure issues are resolved the first time Time management and the ability to organize and manage multiple priorities with sense of urgency Excellent interpersonal and highly effective communication skills High performance team building and strong team player Commitment to company mission and values Intermediate mathematical skills Constructively deals with conflict Adaptability, flexibility and receptive to change Effective decision making based on sound judgment and reasoning Knowledgeable and proficient on Microsoft Office products and software Nonessential Skills and
Experience:
Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education Previous retail experience.
Preferably convenience stores Reporting To This Position:
No direct reports Physical demands and work environment:
Physical Demands:
While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell.
The employee must occasionally lift and/or move up to 50 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment:
Must have flexibility to work all shifts, all days of the week, when necessary.
Ability to tolerate extreme temperatures for a minimum of 30 minute intervals.
Exposure to dirt, dust and cleaning solvents.
Key words:
IT, security, tech, tech support, support, network administration, service desk, phone support, growth, internal growth, third shift, small business, employee support, software, support tickets,.
Estimated Salary: $20 to $28 per hour based on qualifications.
$28.
8K - $36.
5K a year Estimated:
$28.
8K - $36.
5K a year 3 days ago 3 days ago 3 days ago Company Foundations:
Building relationships across all departments Culture-focused Internal growth opportunities Teamwork oriented Dedicated to the well-being of employees and communities Emphasis on risk management and safety Department:
IT Reports to:
Help Desk Supervisor Position
Summary:
The Help Desk Associate is the first level of response and support for our stores and end-users.
The position is responsible for answering, collaborating commenting, troubleshooting, and providing resolution to first level information technology, facilities inquiries, and support tickets.
General Purpose:
To provide our customers with total satisfaction.
To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company.
To be an ambassador of our Living Brand by building relationships with our customers.
Role
Qualifications:
Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education.
Must have dependable transportation.
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Position
Responsibilities:
Prompt response to requests for support and assistance Diagnose and resolve information technology hardware and software issues Diagnose and resolve facilities' assets and equipment issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Able to identify and organize tickets according to priority Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates Builds Relationships Promotes Living Brand Serves as Product Brand Advocate Adheres to company approved accounting procedures Promotes and is an advocate for Safety Promotes Company mission statement Fosters Company Culture Seeks, promotes, and implements Best Practices Essential Skills and
Experience:
Strong conviction to assist others Customer service oriented Strong stress tolerance Situational awareness Strong analytical and reasoning skills Ability to work independently Ability to ensure issues are resolved the first time Time management and the ability to organize and manage multiple priorities with sense of urgency Excellent interpersonal and highly effective communication skills High performance team building and strong team player Commitment to company mission and values Intermediate mathematical skills Constructively deals with conflict Adaptability, flexibility and receptive to change Effective decision making based on sound judgment and reasoning Knowledgeable and proficient on Microsoft Office products and software Nonessential Skills and
Experience:
Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education Previous retail experience.
Preferably convenience stores Reporting To This Position:
No direct reports Physical demands and work environment:
Physical Demands:
While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell.
The employee must occasionally lift and/or move up to 50 lbs.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Work Environment:
Must have flexibility to work all shifts, all days of the week, when necessary.
Ability to tolerate extreme temperatures for a minimum of 30 minute intervals.
Exposure to dirt, dust and cleaning solvents.
Key words:
IT, security, tech, tech support, support, network administration, service desk, phone support, growth, internal growth, third shift, small business, employee support, software, support tickets,.
Estimated Salary: $20 to $28 per hour based on qualifications.
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